Ticketing Tool
Log, assign and resolve support tickets with priority and SLA tracking.
Ticketing Tool organises internal and customer support. Users raise tickets, the system assigns them to the right team, and everyone can track progress, priority and resolution time until the issue is closed.
Key Features
- Ticket creation by email / portal
- Auto assignment and escalation
- Priority and SLA tracking
- Comments and attachments
- Resolution time reports
See Ticketing Tool in action
Book a free live demo – our team will show how it fits your business.
Product Information
- Product: Ticketing Tool
- Category: Support
- Deployment: Cloud / On-premise
- Platform: Web & Mobile
- Notifications: Email / in-app
- Reports: SLA & team performance
